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Our Policies
Please feel free to contact us during our
normal business hours.
The Hockey Moms Rule Puck Pillow, Busy Bag
and Hockey Heiny are all exclusive to Hockey Moms Rule. All items
are handmade and so may proudly bear the slight imperfections that
accompany such craftsmanship; however, we stand behind the quality of
everyone of our items.
SHIPPING -
Your item(s) will ship via USPS with tracking.
Please allow up to 7 days for your order to ship. Custom pieces and
larger orders may require 10 days. A tracking number will be sent to
you when your item ships.
Shipping Rates:
0 - 20.00 6.95
21.00 - 35.00 8.95
35.00 - 50.00 10.95
50.00 - 100.00 14.95
101.00 and over FREE (USA
Only)
Orders to Canada will reflect a 15.00
charge added to all shipping rates. - Sorry, no free shipping to Canada at
this time.
RETURNS-
Because of the personalized and custom nature of our
items, we will not accept returns on embroidered name pieces or custom
orders. Pre-made items will only be taken for return in a case of
extreme manufacturer defect. Any returns that have been authorized
must be sent back within 10 days after customer has received the item.
PRIVACY-
All information collected during the sale
transaction is for use by Hockey Moms Rule only. We never sell, rent or
give away any customer information. Any information obtained by us
will be used to complete customer transaction and used in communication
with customers about sales and other specials offered by Hockey Moms Rule.
Customers will have the option to opt out of any communications they may
receive.
PAYMENT-
We accept credit cards via pay pal, e check and
existing funds via pay pal and check or money order via USPS. All
personal checks will be held 5 days to assure bank clearance - items will
ship after this time.
Please send check or money order to:
Hockey Moms Rule
14665 31st St SE
Clear Lake, MN 55319
Payable to: Heather Piehl
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